You can make secure payments with your bank and credit card on our website.

You can easily search for products on our website by using the search bar located at the top of the page. Simply enter the product name, category, or keyword you're looking for, and relevant results will appear. You can also browse through our categories to find the latest trends and styles.

Gift cards will be available for purchase soon.

Yes, LúMiv offers shipping within Canada. We ensure that your order is delivered to you quickly and safely. Shipping costs and delivery times may vary depending on your location. For specific information on shipping costs and delivery times, please refer to our shipping information on the website. If you have any questions about international shipping to other countries, feel free to contact us!

You can easily subscribe to the newsletter by entering your email address in the footer at the bottom of the page. This way, you'll stay updated on the latest news, new collections, and exclusive offers from LúMiv. Don't miss out on our trendy fashion – subscribe today!

You can contact our customer service through the 'Customer Service' section on our website. Here, you'll find information on how to reach us, including our email and chat options. We are ready to assist you with any questions or concerns!

Immediately contact us with your correct address and order number. If possible, we will update your address before it is shipped. If the package has already been shipped and is lost, we will not be able to process a refund or replacement. Please note that this is an error on your part, but we will do our best to assist you.

At LúMiv, we strive to process your orders as quickly as possible. Orders placed before 11:59 PM will be shipped the same day. The delivery time is usually 3-4 business days, depending on stock availability and the workload of the delivery services.

Delivery Time
Orders placed on weekdays are typically delivered within 3-4 business days. For orders placed over the weekend, delivery usually occurs on Wednesday or Thursday

At LúMiv, we are always looking for new collaboration opportunities with influencers who share our passion for fashion! If you're interested in collaborating, we invite you to get in touch with us. We value creative ideas and are open to various forms of collaboration, whether it's promoting our latest collections, hosting giveaways, or creating unique content. Send us a message via the customer service section on our website and tell us more about yourself and your ideas. We look forward to working together and creating beautiful fashion experiences!

They will be removed from sale and never offered again. You will always receive compensation.

For more information about returns, please refer to our refund policy in the footer of the website.

Yes, exchanges are possible, but only for items of the same price. The product you purchased must be in its original, unopened packaging upon receipt. Exchanges can only be made in consultation with our customer service. Please contact them for shipping instructions; they will be happy to assist you. Once we have received the returned package, we will ship the requested product to you.

Please contact us immediately and describe the issue. If eligible, we will provide you with a return address where you can send the product for an exchange or refund

We will only reimburse the shipping costs if there is a defect with your purchase, up to a maximum of 10 EUR. If the shipping costs exceed this amount, you will be responsible for the remaining balance.